The player from India is suffering from complications withdrawing his winnings as a consequence of ongoing verification. We turned down the complaint as the player breached the casino's T&Cs by providing Phony private files for 'KYC' verification.
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Following the player lodged a criticism with us, we had initiated a dialogue Together with the casino. Ultimately, the casino paid out the participant's winnings through Bitcoin, citing a difficulty Using the checking account information as the reason for the delay. The issue was then resolved.
The player was looking for to withdraw his winnings. We experienced explained that offering documents was a standard procedure in most casinos Which refusal to comply would cause an incapability to withdraw cash. The player did not respond to even more conversation, leading to the grievance currently being rejected.
The participant from The usa has introduced up various challenges with the casino, which don’t seem to be fixed. We shut the criticism because the participant stopped responding.
We do the most effective to make certain that we're sending The cash to the correct individual. This can be a safety evaluate utilized for cover to the participant as well as the casino. Once the verification system concludes, then the withdrawal processing time commences. Remember to allow us to know when the data is sent to ensure we will Get in touch with the Office in cost to make sure they review it straight away.
The participant from Minnesota had been endeavoring to withdraw winnings from DuckyLuck Casino to the previous three months, but had faced issues with document verification. Irrespective of multiple makes an attempt to ship the required paperwork, the casino claimed they didn't receive or acknowledge them. The player had communicated Along with the casino via email and chat, keeping information on the discussions.
The player from Germany has created an account and wanted to deposit cash. Unfortunately, not the many marketed payment procedures had been accessible for the participant’s geolocation. We received email messages within the casino along with the participant stating The difficulty was fixed.
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I'm hoping the modifying from the critique in response to DuckyLuck Casino responding to my first review and requesting my username to search further more into my withdrawal request will generate good effects. I will hold everyone up to date.
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